zentiquerealms Order & Shipping Policy

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At zentiquerealms, every order is handled with the attention your grocery and kitchen essentials deserve. This policy explains exactly how we process, pack, and deliver your purchases, so you know what to expect at every stage—from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Your items are picked, packed, and handed off to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed the same day. Orders placed after 2:00 PM EST, or on weekends, begin processing on the next business day.
• Perishable Goods Handling: Temperature-sensitive items are packed using specialized cold-chain insulation and shipped Monday through Thursday only, so they never sit in a carrier facility over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery window is calculated and shown at checkout before you confirm your purchase—no surprises after you pay.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all domestic orders within United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit times start once your order leaves our facility. During peak holiday periods or severe weather events, deliveries may take slightly longer than the estimates shown above.

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International Shipping

zentiquerealms also serves customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may incur import duties, value-added taxes (VAT), or customs handling charges when they reach the destination country. These amounts are set by your local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

As soon as your order ships, we send an automated confirmation email with a direct tracking link and carrier details.

If your tracking number has not arrived, or tracking shows no updates, within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

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Order Modifications & Address Changes

We begin processing orders quickly to keep dispatch times short.

• To change your shipping address or adjust your order, contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, address changes are no longer possible.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: zentiquerealms
• Customer Support Email: [email protected]
• Customer Support Phone: 17144762872
• Physical Business Address: 451 BRITTANY LN, Brea, CA 92821, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST